I. INTRODUCTION

                A. Attendee and Course Objectives
                B. Impact of Changing Technology
                C. Changing Role of Analyst
                D. Management Expectations of Systems

II. PROBLEM SOLVING

                A. Realistic Approaches to Problems
                B. Problem Solving Techniques
                C. Dealing With Complex Problems
                D. Handling Political or Organization Problems

III. ORGANIZING FOR PROJECTS

                A. Making Preliminary Estimates of Time and Cost
                B. Selecting Project Teams
                C. Using Part Time Team Members
                D. Project Status Reporting

IV. ANALYSIS & DESIGN TECHNIQUES

                A. Collecting the Right Data
                B. Involving Users in Design
                C. Using JAD And RAD Techniques
                D. Advantages of Prototyping
                E. Relating User Needs to Requirements
                F. Converting Requirements to Design

V. EFFECTIVE INTERVIEWING

                A. Determining Interview Goals
                B. Where – How – What – Why of Interviews
                C. Obtaining Cooperation
                D. Handling Difficult User Questions
                E. Verifying and Organizing Data

VI. PROJECT JUSTIFICATION

     A. Cost and Benefit Analysis
     B. Establishing Intangible Benefits
     C. Determining Strategic Advantages
     D. Obtaining Management Approval of Costs

VII. EQUIPMENT RESEARCH

               A. Determining Need for New Equipment
               B. Evaluating Equipment
               C. Bench-marking Techniques
               D. Equipment Trade-offs
               E. Preparing for Downtime

VII. SOFTWARE PACKAGE RESEARCH

               A. Make or Buy Decision
               B. Evaluating Available Packages
               C. Modifying Packages to Fit
               D. Long Term Implications of Packages

IX.  PROJECT CONTROL

               A. Standard Control Techniques
               B. Establishing Milestones
               C. Using Reviews for Control
               D. Structured Walk-throughs
               E. Controlling Scope Creep
               F. Adjusting for Change
               G. Handling Multiple Projects

X. DEALING WITH PEOPLE

               A. Leading Without Authority
               B. Dealing With Hidden Agendas
               C. Decision Making Techniques
               D. Working With Difficult People

XI. SELLING YOUR PROJECT

               A. Writing Good Proposals
               B. Effective Writing Tips
               C. Preparing Project Presentations
               D. Pre-selling Your Ideas
               E. Overcoming Obstacles

XII. COURSE PROJECT (Last Day)

               A. Introduction of Case
               B. Analysis of Case
               C. Presentation to Management
               D. Project Debriefing
               E. Instructor Guidance and Critique
               F. Course Evaluation and Conclusion