If you are involved in the Information Technology field you are involved in change. Whether you install a new PC or software package, work on the Help Desk, write computer programs, or manage an IT activity, there always will be changes. Resistance to change is a normal, human trait. Reviewing the following points periodically may help make your job easier.

1. Keep people informed well in advance, with full reasons.
   
   
2. Get people to participate by making suggestions, or in decision making.
   
   
3. Take time to introduce change, provide favorable atmosphere, get people familiar with the idea (unless a quick switch is the only way to get the job done).
   
   
4. Set a good personal example of professionalism to build confidence in design.
   
   
5. Attempt to cultivate expectation of useful change.
   
   
6. Emphasize areas of agreement, sell the benefits.
   
   
7. Work toward mutually agreeable ends, don’t expect instant or total conversion.
   
   
8. Avoid criticizing the past; stress positive aspects and common desire for progress.
   
   
9. Give credit openly, honestly, and fairly.
   
   
10. Sell alternatives, get acceptance as quickly as possible.
    
    

The above list came from the "Yellow" workbook used as a reference and resource in the Systems Analysis & Design course. Systems analysis training seems to be always on-the-job. Would formal training help your people?

Comments are always welcome to Paul Saunders at 615-367-1717 or Paul@SaundersSystems.com. If there are topics or points that you would like to see in our Words of Wisdom section please let us know.